Future Smart Cities and societies can bene t greatly from interdisciplinary Human-Centred Design (HCD). e Participatory Urban Design project has developed and veri ed a human-centered service design methodology as a new way of working for architects and urban planners. e method is based on the impact mapping and “customer” journey mapping methods. is approach allows the architects in the project to e ectively tie the city’s long-term vision into concrete design solutions for the design and construction of residential areas, and to communicate these values and e ects to other stakeholders such as builders and property owners.
It would be reasonable to think that the design and construction of residential areas would be a prime example of Human-Centred Design (HCD). In reality, however, residential areas are only rarely based on a truly HCD process . One reason for this is that the standard methods for engagement and participation in urban planning projects restrict the level of citizen engagement . As HCD is built on a tradition of participation  and even civic engagement  it is highly interesting to further examine whether the methods can improve citizen engagement and the urban