Facilitating Urban Planning with Human-Centred Digital Design Methodology

Future Smart Cities and societies can bene t greatly from interdisciplinary Human-Centred Design (HCD).  e Participatory Urban Design project has developed and veri ed a human-centered service design methodology as a new way of working for architects and urban planners.  e method is based on the impact mapping and “customer” journey mapping methods.  is approach allows the architects in the project to e ectively tie the city’s long-term vision into concrete design solutions for the design and construction of residential areas, and to communicate these values and e ects to other stakeholders such as builders and property owners.

It would be reasonable to think that the design and construction of residential areas would be a prime example of Human-Centred Design (HCD). In reality, however, residential areas are only rarely based on a truly HCD process [1]. One reason for this is that the standard methods for engagement and participation in urban planning projects restrict the level of citizen engagement [2]. As HCD is built on a tradition of participation [3] and even civic engagement [4] it is highly interesting to further examine whether the methods can improve citizen engagement and the urban